GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with excellent work opportunities based on their core competencies, skill sets, and overall experience and exposure in the different areas of audit, accounting, and similar financial-related areas. We prioritize creating a positive and inclusive workplace culture where all talents are valued and developed.

The CAAS Senior Manager will be responsible for overseeing the delivery of client accounting and advisory services to ensure high-quality service delivery, client satisfaction, and operational excellence. This role will be the client advisor and people advisor for their team where they will drive accountability to deliver high-quality services and develop the team into high-quality professionals. This role requires strong leadership, strategic thinking, and the ability to drive results in a fast-paced and dynamic environment.

• Lead and manage the client assigned CAAS team, including overseeing service delivery, processes, and performance metrics.
• Develop and implement service delivery strategies and initiatives to meet client needs, enhance service quality, and drive operational efficiency in client accounting and advisory services.
• Establish and maintain strong relationships with clients, serving as a primary point of contact and trusted advisor in managing their global CAAS team.
• Collaborate with internal stakeholders, including CAAS teams, GR8 CAAS leader, HR, and finance teams, to ensure alignment of service delivery with client expectations and company objectives.
• Accountable for and will monitor and analyze service delivery performance metrics in CAAS, identify areas for improvement, and implement corrective actions as needed.
• Provide leadership and guidance to your CAAS team, fostering a culture of accountability, collaboration, and continuous improvement.
• Stay updated on industry trends, regulations, standards, and best practices in client accounting and advisory services, and recommend innovative solutions to enhance service delivery capabilities.

• Bachelor's degree in Accounting, Finance, Business, or a related field; advanced degree preferred.
• 10+ years of experience in client accounting and advisory services, service delivery, operations management, or a similar leadership role.
• Proven track record of leading and managing CAAS service delivery teams to achieve operational excellence and client satisfaction.
• Strong leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to deliver exceptional results.
• Strategic thinking and problem-solving skills, with the ability to develop and execute CAAS service delivery strategies that drive business growth and profitability.
• Experience working in an outsourced services environment, particularly in client accounting and advisory services, is highly desirable.
• Knowledge of industry-specific regulations, standards, and best practices related to client accounting and advisory services.
• Proficiency in project management methodologies and tools.

Bonus:

• Adaptability and flexibility to thrive in a fast-paced and dynamic work environment.
• Customer-centric mindset with a commitment to delivering high-quality client accounting and advisory services and exceeding client expectations.
• Strong analytical skills and the ability to leverage data and metrics to drive decision-making and continuous improvement.
• Ability to build and maintain strong relationships with clients and internal stakeholders.